Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer free returns within 14 days from the date you received your items. Please read the details below for more information on how to process a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, in the same condition that you received it, and in the original packaging.
  • You must request the return within 14 days of receiving the product.
  • Certain products may not be eligible for return (e.g., perishable items, custom orders). Please refer to our product-specific return policy for more details.

How to Return an Item

  • Contact Us:
    To start a return, please reach out to our customer service team at [support@96tea.com]. Provide your order number and a brief description of the reason for the return.

  • Prepare Your Return:
    Once your return is approved, please carefully pack the items in their original packaging. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the items are safely returned to us.

  • Send the Package:
    You will receive instructions on how to send back the item, and we will provide you with a prepaid return label for free shipping within 14 days of your return request.

Refunds and Processing

Once we receive the returned item, it will be inspected for condition and eligibility. If approved, your refund will be processed to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would prefer an exchange instead of a return, please contact us within 14 days of receiving the item, and we will assist you in swapping the product for another item of the same or lesser value, subject to availability.

Exceptions to the Return Policy

Certain items may not be eligible for return or exchange, including:

  • Personalized or custom-made items

  • Opened or used items (excluding defective items)

  • Perishable goods, such as food and beverages

Contact Us

If you have any questions about our return policy or need assistance, please don’t hesitate to get in touch with our customer service team at [support@96tea.com].

We strive to make your shopping experience as easy and enjoyable as possible. If you need to return or exchange an item, we’ve got you covered with our easy-to-follow return policy. Your satisfaction is our priority.