Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days of receipt. Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional processing time during holidays.

Shipping Methods and Delivery Time

We offer international shipping to most countries. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Standard Shipping

  • Estimated delivery time: 7-21 business days, depending on the destination.

Express Shipping

  • Estimated delivery time: 3-7 business days, depending on the destination.

Shipping Fees

Shipping fees are calculated based on the weight of your order and the shipping destination. You will see the total shipping cost before completing your purchase at checkout.

Free Shipping Policy

We offer free standard shipping for orders over $180 USD to most countries.

Customs and Duties

International orders may be subject to customs duties, taxes, and fees that are imposed once the shipment reaches your country. These additional charges are the responsibility of the customer.。

Please check with your local customs office for more information about customs fees

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email. You can track your order through the courier’s website using the tracking number provided.

If you have any issues tracking your order, please contact us and we will be happy to assist you.

If you have any questions regarding shipping to your country, please contact our customer service team for assistance.

Damaged or Lost Shipments

In the unlikely event that your order arrives damaged or is lost during shipping, please contact us immediately at [support@96tea.com]. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

Returns and Exchanges

Please refer to our Return Policy for information on returns and exchanges.

Contact Us

If you have any questions regarding our shipping policy, please feel free to contact us via email at [support@96tea.com].

We aim to provide fast and reliable shipping to all our customers worldwide. If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us.